Return & Refund Policy

Returns

At Aureflora, we stand behind the quality of our products and strive for complete customer satisfaction. If, for any reason, you are not fully satisfied with your purchase, we offer a 30-day return policy from the date of purchase. Unfortunately, if 30 days have passed since your purchase, we will not be able to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unopened, and in its original condition as received.
• The item must be in its original packaging with all labels, seals, and accessories intact.
• A valid proof of purchase (receipt or order confirmation) must be provided.

Non-Returnable Items

Certain items are exempt from being returned, including but not limited to:

• Gift cards
• Personal care products that have been opened or used due to hygiene reasons
• Items purchased on final sale or clearance

Partial Refunds (if applicable)

There are some cases where only a partial refund may be granted:

• Any item that is not in its original condition, is damaged, or is missing parts due to reasons not caused by our error.
• Any item that is returned after the 30-day return window but within a reasonable period, subject to approval.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email notification confirming that we have received your return. We will then inform you whether your refund request has been approved or rejected.

• If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
• If rejected, we will provide an explanation, and the item may be returned to you at your expense.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to be officially processed.
3. If necessary, contact your bank, as some processing delays can occur.
4. If you have completed all these steps and still have not received your refund, please contact us at info@aureflora.com.

Delivered But Not Received Orders

All of our shipments include tracking with delivery confirmation. However, we do not offer signature delivery.

• If tracking confirms that your package has been delivered but not received, please contact the courier directly to investigate.
• We are not responsible for packages marked as delivered by the courier but not received by the customer.
• If you have concerns about lost or stolen packages, we recommend selecting a secure delivery location or using an alternate shipping address (such as your workplace).

Note: Any refund or replacement requests in such cases will depend on the outcome of the courier’s investigation, and Aureflora reserves the final say in these decisions.

Exchanges (if applicable)

We only replace items that are defective or damaged upon arrival. If you need to exchange a product for the same item, please email us at info@aureflora.com, and we will arrange for a replacement.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded unless defective.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
• If the item was not marked as a gift at the time of purchase, the refund will be issued to the original buyer, and they will be notified.

Shipping for Returns

To initiate a return, please contact us at info@aureflora.com to receive instructions on how to proceed.

• Customers are responsible for covering the return shipping costs unless the return is due to an error on our part (such as receiving the wrong or defective product).
• Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund amount.
• Depending on your location, the time it takes for your exchanged product to reach you may vary.

Important Shipping Recommendations

If you are returning an item valued at over $75, we recommend:

• Using a trackable shipping service or
• Purchasing shipping insurance to ensure safe delivery.

Aureflora is not responsible for return shipments that are lost in transit.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out to us at:
📧 Email: info@aureflora.com
📞 Phone: 514-316-3316
🌐 Website: www.aureflora.com

We appreciate your trust in Aureflora and are committed to providing the best service to our customers!