{"id":214,"date":"2025-03-03T23:00:43","date_gmt":"2025-03-03T23:00:43","guid":{"rendered":"https:\/\/aureflora.com\/?page_id=214"},"modified":"2025-03-11T12:15:59","modified_gmt":"2025-03-11T12:15:59","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/aureflora.com\/fr\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"214\" class=\"elementor elementor-214\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6afc4bf6 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"6afc4bf6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13131b10\" data-id=\"13131b10\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c3f6979 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6c3f6979\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de retour et de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd0e321 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"4bd0e321\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c556fd3 elementor-invisible\" data-id=\"6c556fd3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ebf7af9 elementor-widget elementor-widget-heading\" data-id=\"3ebf7af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Notre politique de retour et de remboursement<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a7685f3 elementor-widget elementor-widget-text-editor\" data-id=\"4a7685f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Retours<\/strong><\/p><p>Chez Aureflora, nous garantissons la qualit\u00e9 de nos produits et nous nous effor\u00e7ons d'assurer une enti\u00e8re satisfaction \u00e0 nos clients. Si, pour une raison quelconque, vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, nous vous proposons une <strong>Politique de retour de 30 jours<\/strong> \u00e0 compter de la date d'achat. Malheureusement, si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pourrons pas offrir de remboursement ou d'\u00e9change.<\/p><p><strong>Admissibilit\u00e9 aux retours<\/strong><\/p><p>Pour \u00eatre admissible \u00e0 un retour, votre article doit r\u00e9pondre aux conditions suivantes\u00a0:<\/p><ul><li>L'article doit \u00eatre <strong>inutilis\u00e9, non ouvert et dans son \u00e9tat d'origine<\/strong> tel que re\u00e7u.<\/li><li>L'article doit \u00eatre dans son <strong>emballage d'origine<\/strong> avec toutes les \u00e9tiquettes, sceaux et accessoires intacts.<\/li><li>Une personne valide <strong>preuve d'achat<\/strong> (re\u00e7u ou confirmation de commande) doit \u00eatre fourni.<\/li><\/ul><p>\u00a0<\/p><p><strong>Articles non retournables<\/strong><\/p><p>Certains articles ne peuvent pas \u00eatre retourn\u00e9s, notamment, mais sans s'y limiter\u00a0:<\/p><ul><li><strong>Cartes-cadeaux<\/strong><\/li><li><strong>Produits de soins personnels<\/strong> qui ont \u00e9t\u00e9 ouverts ou utilis\u00e9s pour des raisons d'hygi\u00e8ne<\/li><li><strong>Articles achet\u00e9s en vente finale ou en liquidation<\/strong><\/li><\/ul><p>\u00a0<\/p><p><strong>Remboursements partiels (le cas \u00e9ch\u00e9ant)<\/strong><\/p><p>Il existe certains cas o\u00f9 seul un remboursement partiel peut \u00eatre accord\u00e9\u00a0:<\/p><ul><li>Tout \u00e9l\u00e9ment qui est <strong>n'est pas dans son \u00e9tat d'origine, est endommag\u00e9 ou il manque des pi\u00e8ces<\/strong> pour des raisons qui ne sont pas dues \u00e0 notre erreur.<\/li><li>Tout \u00e9l\u00e9ment qui est <strong>retourn\u00e9 apr\u00e8s la p\u00e9riode de retour de 30 jours<\/strong> mais dans un d\u00e9lai raisonnable, sous r\u00e9serve d'approbation.<\/li><\/ul><p>\u00a0<\/p><p><strong>Remboursements (le cas \u00e9ch\u00e9ant)<\/strong><\/p><p>Une fois que nous aurons re\u00e7u et inspect\u00e9 votre article retourn\u00e9, nous vous enverrons une notification par courriel confirmant que nous avons re\u00e7u votre retour. Nous vous aviserons ensuite si votre demande de remboursement a \u00e9t\u00e9s <strong>approuv\u00e9 ou rejet\u00e9<\/strong>.<\/p><ul><li>Si <strong>approuv\u00e9e<\/strong>, le remboursement sera trait\u00e9 et un cr\u00e9dit sera appliqu\u00e9 \u00e0 votre <strong>mode de paiement original<\/strong> dans un certain nombre de jours.<\/li><li>Si <strong>rejet\u00e9e<\/strong>, nous vous fournirons une explication et l'article pourra vous \u00eatre retourn\u00e9 \u00e0 vos frais.<\/li><\/ul><p>\u00a0<\/p><p><strong>Remboursements en retard ou manquants<\/strong><\/p><p>Si vous n\u2019avez pas encore re\u00e7u votre remboursement, veuillez suivre ces \u00e9tapes\u00a0:<\/p><ol><li><strong>V\u00e9rifiez votre compte bancaire<\/strong> encore.<\/li><li>Contactez votre <strong>soci\u00e9t\u00e9 de cartes de cr\u00e9dit<\/strong>, car le traitement officiel du remboursement peut prendre un certain temps.<\/li><li>Si n\u00e9cessaire, contactez votre <strong>banque<\/strong>, car certains retards de traitement peuvent survenir.<\/li><li>Si vous avez suivi toutes ces \u00e9tapes et que vous n'avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 <strong>info@aureflora.com<\/strong>.<\/li><\/ol><p>\u00a0<\/p><p><strong>Commandes livr\u00e9es mais non re\u00e7ues<\/strong><\/p><p>Tous nos envois comprennent un suivi avec confirmation de livraison. Cependant, nous n'offrons pas de livraison avec signature.<\/p><ul><li>Si le suivi confirme que votre colis a \u00e9t\u00e9 <strong>livr\u00e9 mais pas re\u00e7u<\/strong>, veuillez contacter directement le transporteur pour enqu\u00eater.<\/li><li>Nous sommes <strong>pas responsable<\/strong> pour les colis marqu\u00e9s comme livr\u00e9s par le transporteur mais non re\u00e7us par le client.<\/li><li>Si vous avez des inqui\u00e9tudes concernant les colis perdus ou vol\u00e9s, nous vous recommandons de choisir un <strong>lieu de livraison s\u00e9curitaire<\/strong> ou en utilisant une autre adresse de livraison (comme votre lieu de travail).<\/li><\/ul><p><strong>Remarque:<\/strong> Toute demande de remboursement ou de remplacement dans de tels cas d\u00e9pendra du r\u00e9sultat de l'enqu\u00eate du transporteur, et Aureflora se r\u00e9serve le dernier mot dans ces d\u00e9cisions.<\/p><p>\u00a0<\/p><p><strong>\u00c9changes (le cas \u00e9ch\u00e9ant)<\/strong><\/p><p>Nous rempla\u00e7ons seulement les articles qui sont <strong>d\u00e9fectueux ou endommag\u00e9<\/strong> \u00e0 l'arriv\u00e9e. Si vous devez \u00e9changer un produit contre le m\u00eame article, veuillez nous envoyer un courriel \u00e0 <strong>info@aureflora.com<\/strong>, et nous organiserons un remplacement.<\/p><p>\u00a0<\/p><p><strong>Articles en solde (le cas \u00e9ch\u00e9ant)<\/strong><\/p><p>Seulement <strong>articles \u00e0 prix r\u00e9gulier<\/strong> peut \u00eatre rembours\u00e9. Malheureusement, des articles en solde ou en solde <strong>ne peut \u00eatre rembours\u00e9<\/strong> \u00e0 moins qu'il ne soit d\u00e9fectueux.<\/p><p>\u00a0<\/p><p><strong>Cadeaux<\/strong><\/p><ul><li>Si l'article a \u00e9t\u00e9 marqu\u00e9 comme un <strong>cadeau<\/strong> lors de l'achat et de l'exp\u00e9dition directe chez vous, vous recevrez un <strong>cr\u00e9dit-cadeau<\/strong> pour la valeur de votre retour. Une fois l'article retourn\u00e9 re\u00e7u, un <strong>ch\u00e8que-cadeau<\/strong> vous sera d\u00e9livr\u00e9.<\/li><li>Si l'article \u00e9tait <strong>non marqu\u00e9 comme cadeau<\/strong> au moment de l'achat, le remboursement sera \u00e9mis \u00e0 l'acheteur d'origine, et celui-ci en sera inform\u00e9.<\/li><\/ul><p>\u00a0<\/p><p><strong>Exp\u00e9dition pour les retours<\/strong><\/p><p>Pour amorcer un retour, veuillez <strong>contactez-nous \u00e0 info@aureflora.com<\/strong> pour recevoir des instructions sur la fa\u00e7on de proc\u00e9der.<\/p><ul><li>Les clients sont responsables de couvrir les <strong>frais de retour<\/strong> sauf si le retour est d\u00fb \u00e0 une erreur de notre part (comme la r\u00e9ception d'un produit erron\u00e9 ou d\u00e9fectueux).<\/li><li>Les frais d'exp\u00e9dition sont <strong>non remboursable<\/strong>. Si vous recevez un remboursement, les frais d\u2019exp\u00e9dition d\u2019origine seront d\u00e9duits du montant de votre remboursement.<\/li><li>Selon votre emplacement, le d\u00e9lai n\u00e9cessaire pour que votre produit \u00e9chang\u00e9 vous parvienne peut varier.<\/li><\/ul><p>\u00a0<\/p><p><strong>Recommandations importantes concernant l'exp\u00e9dition<\/strong><\/p><p>Si vous retournez un article d'une valeur de <strong>plus de 75 $<\/strong>, nous recommandons :<\/p><ul><li>En utilisant un <strong>service d'exp\u00e9dition tra\u00e7able<\/strong> ou<\/li><li>Achat <strong>assurance exp\u00e9dition<\/strong> pour assurer une livraison en toute s\u00e9curit\u00e9.<\/li><\/ul><p>Aureflora n'est pas responsable des retours perdus pendant le transport.<\/p><p>\u00a0<\/p><p><strong>Contactez-nous<\/strong><\/p><p>Si vous avez des questions sur notre <strong>Politique de retour et de remboursement<\/strong>N'h\u00e9sitez pas \u00e0 communiquer avec nous \u00e0 l'adresse suivante\u00a0:<br \/>\ud83d\udce7 <strong>Courriel<\/strong>: info@aureflora.com<br \/>\ud83d\udcde <strong>T\u00e9l\u00e9phone<\/strong>: 514-316-3316<br \/>\ud83c\udf10 <strong>Site Web<\/strong>: <a href=\"https:\/\/aureflora.com\/fr\/\">www.aureflora.com<\/a><\/p><p>Nous appr\u00e9cions votre confiance en Aureflora et nous nous engageons \u00e0 fournir le meilleur service \u00e0 nos clients !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Our Return &amp; Refund Policy Returns At Aureflora, we stand behind the quality of our products and strive for complete customer satisfaction. If, for any reason, you are not fully satisfied with your purchase, we offer a 30-day return policy from the date of purchase. Unfortunately, if 30 days have passed since your purchase, we will not be able to offer a refund or exchange. Eligibility for Returns To be eligible for a return, your item must meet the following conditions: The item must be unused, unopened, and in its original condition as received. The item must be in its original packaging with all labels, seals, and accessories intact. A valid proof of purchase (receipt or order confirmation) must be provided. \u00a0 Non-Returnable Items Certain items are exempt from being returned, including but not limited to: Gift cards Personal care products that have been opened or used due to hygiene reasons Items purchased on final sale or clearance \u00a0 Partial Refunds (if applicable) There are some cases where only a partial refund may be granted: Any item that is not in its original condition, is damaged, or is missing parts due to reasons not caused by our error. Any item that is returned after the 30-day return window but within a reasonable period, subject to approval. \u00a0 Refunds (if applicable) Once we receive and inspect your returned item, we will send you an email notification confirming that we have received your return. We will then inform you whether your refund request has been approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days. If rejected, we will provide an explanation, and the item may be returned to you at your expense. \u00a0 Late or Missing Refunds If you haven\u2019t received your refund yet, please follow these steps: Check your bank account again. Contact your credit card company, as it may take some time for the refund to be officially processed. If necessary, contact your bank, as some processing delays can occur. If you have completed all these steps and still have not received your refund, please contact us at info@aureflora.com. \u00a0 Delivered But Not Received Orders All of our shipments include tracking with delivery confirmation. However, we do not offer signature delivery. If tracking confirms that your package has been delivered but not received, please contact the courier directly to investigate. We are not responsible for packages marked as delivered by the courier but not received by the customer. If you have concerns about lost or stolen packages, we recommend selecting a secure delivery location or using an alternate shipping address (such as your workplace). Note: Any refund or replacement requests in such cases will depend on the outcome of the courier&#8217;s investigation, and Aureflora reserves the final say in these decisions. \u00a0 Exchanges (if applicable) We only replace items that are defective or damaged upon arrival. If you need to exchange a product for the same item, please email us at info@aureflora.com, and we will arrange for a replacement. \u00a0 Sale Items (if applicable) Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded unless defective. \u00a0 Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you. If the item was not marked as a gift at the time of purchase, the refund will be issued to the original buyer, and they will be notified. \u00a0 Shipping for Returns To initiate a return, please contact us at info@aureflora.com to receive instructions on how to proceed. Customers are responsible for covering the return shipping costs unless the return is due to an error on our part (such as receiving the wrong or defective product). Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund amount. Depending on your location, the time it takes for your exchanged product to reach you may vary. \u00a0 Important Shipping Recommendations If you are returning an item valued at over $75, we recommend: Using a trackable shipping service or Purchasing shipping insurance to ensure safe delivery. Aureflora is not responsible for return shipments that are lost in transit. \u00a0 Contact Us If you have any questions about our Return &amp; Refund Policy, feel free to reach out to us at:\ud83d\udce7 Email: info@aureflora.com\ud83d\udcde Phone: 514-316-3316\ud83c\udf10 Website: www.aureflora.com We appreciate your trust in Aureflora and are committed to providing the best service to our customers!<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/pages\/214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/comments?post=214"}],"version-history":[{"count":16,"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/pages\/214\/revisions"}],"predecessor-version":[{"id":699,"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/pages\/214\/revisions\/699"}],"wp:attachment":[{"href":"https:\/\/aureflora.com\/fr\/wp-json\/wp\/v2\/media?parent=214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}